IgnitorSupport
We're a small team — here's the fastest way to get help.
Check the self-service answers first
Many questions are already answered — it's faster than email:
- The FAQ on the home page (the chat bubble searches it too).
- The documentation — guides for every editor and feature.
Email us
support@getignitor.com
Technical support: license activation, "my key didn't arrive", machine limit, bugs, how to use the editor.
billing@getignitor.com
Purchases and billing: charges, invoices, refunds, payment changes.
hello@getignitor.com
Everything else: press, partnerships, business, general questions.
What to expect
- We answer Monday–Friday and usually reply within 1–2 business days (weekends and holidays may take longer).
- We help in English and Spanish.
- Email only — no phone or live chat.
Tip: for license issues, include the email address you used to buy — it's the first thing we'll ask for.